Refund Policy

Last updated May 16, 2026

What this covers

This policy applies to every paid product on inlet.games — the games themselves, soundtrack downloads, future DLC, and any bundle. There's nothing physical to return, so there are no return shipping or restocking rules — just a refund policy.

Why digital goods don't qualify for routine refunds

Once you download a soundtrack ZIP or load a paid game in your browser, we've performed our side of the deal — the bits are on your machine. Unlike physical goods, you can't "send them back" and have us not-have-them. The standard approach across digital storefronts (Steam, Bandcamp, iTunes, Apple App Store, Google Play) treats this as final-on-delivery, with refunds reserved for cases where the deal genuinely broke down.

What we will refund

Email hello@inlet.games for any of these. We aim to respond within two business days and process the refund the same day we confirm it.

• Buyer's remorse, within 14 days. If you bought a game within the last 14 days and the music block puzzle just isn't for you, email us — we'll refund. No "why" required. (Steam-style consumer-friendly window. Past 14 days, see "What we won't refund.")
• Double-charge. Your card got billed twice for the same product, or you bought the same SKU twice in quick succession. We refund the duplicate. No time limit.
• Wrong product delivered. You paid for X and received access to Y. We refund and grant the correct product, or refund and walk away — your call. No time limit.
• Undeliverable content. The download link never worked, the file is corrupted, the bundle ZIP is malformed, or our infrastructure broke before you could access what you bought. We'll either deliver a working copy or refund — your call. No time limit.
• Unauthorized charge. Someone used your card without your permission. Report it to your bank first (they have better fraud tools), then email us with the dispute case number and we'll cooperate with the resolution.
• You bought a soundtrack but never downloaded it. If you can confirm (and we can confirm via our server logs) that no download was performed in the 7 days after purchase, we'll refund. After download, see "What we won't refund."
• Paid web games that won't launch on your device. If our supported-browser docs say you should be able to play but the game won't run, email us. We'll try to fix it; if we can't, we'll refund.

What we won't refund

• Past the 14-day window. Game purchases beyond two weeks of receipt fall under standard digital-goods finality. Soundtrack downloads use the same 14-day window, but only if you haven't downloaded the files yet — once the bits leave our server, the deal is done.
• "Changed my mind" after a 14-day window has passed.
• "Didn't like the music" after you've downloaded the soundtrack files.
• "Lost the download link" — that's a delivery problem, not a refund problem. Email us and we'll re-send.
• Refund-and-keep attempts. If you're refunding for the explicit purpose of keeping the file without paying, we'll decline the refund and contest any chargeback. Stripe and your card network rule for the merchant in clearly-policy-displayed digital-goods cases.

How to request a refund

1. Email hello@inlet.games. Include the email address you bought under, the product, the approximate purchase date, and what went wrong.
2. We reply within two business days. Most refund requests are resolved in that first reply — either the refund is processed, or we ask one clarifying question.
3. Approved refunds process via Stripe back to the original payment method. Funds typically appear within 5–10 business days, depending on your bank.

Chargebacks

If you skip the email and dispute the charge with your card issuer directly, your bank will ask us for evidence. We'll submit the policy you're reading now, your purchase record, a server log of whether the product was delivered, and our marketing-page screenshot showing the final-sale policy at the price. The card network rules on the case. For digital goods with a visible refund policy, the merchant wins the majority of these disputes — but the time you'd save by emailing us first is yours.

If you've already filed a chargeback and would prefer to resolve it directly, email us — we can ask your bank to drop the dispute in favor of a direct refund.

EU / UK consumers — your withdrawal right

Under the EU Consumer Rights Directive (2011/83/EU, Article 16(m)) and the UK Consumer Contracts Regulations 2013, the standard 14-day right of withdrawal does not apply to digital content where delivery has begun with your prior express consent and acknowledgment that you thereby lose your withdrawal right.

By completing checkout for a soundtrack or other digital download — and by starting the download — you give that express consent and acknowledge you waive the withdrawal right. We display this notice on every paid product page at the moment of purchase.

The exceptions above (double-charges, undeliverable content, etc.) remain available to EU and UK buyers exactly as they do to everyone else.

California buyers — §1789.3 contact

California Civil Code §1789.3 requires us to provide direct contact for refund questions. That's hello@inlet.games. The California Department of Consumer Affairs Complaint Assistance Unit can be reached at 1-800-952-5210 if a dispute with us cannot be resolved.

Bundles & gift purchases

Bundle refunds (e.g., Inlet Library bundle) are all-or-nothing — we refund the bundle, not individual products within it. If you bought a gift code that's still unredeemed, we'll refund. Once the recipient redeems and the entitlement attaches to their account, the normal final-on-delivery rules apply.

Changes to this policy

If we materially change this policy we'll update this page and the "last updated" date above. Purchases are governed by the policy that was live at the moment of checkout, not the policy in effect when a dispute is filed.

Contact

Refund requests, billing questions, anything else: hello@inlet.games. We read every message.