Support
Inlet Games · hello@inlet.games
One inbox for everything. Email hello@inlet.games for any issue with any Inlet game — bugs, purchase problems, account questions, or anything else. We respond within two business days, usually the same day.
How to reach us
Email is the only support channel. There is no live chat or phone line — we're a small studio and email lets us give every issue proper attention.
✉ hello@inlet.gamesWhat to include
The faster we can reproduce it, the faster we can fix it. A good support email includes:
- Which game — ALL CLEAR, 4OGUE, Pencilmark, Minesight, etc.
- Platform — iOS, Android, Mac, Windows, Linux, or web (inlet.games)
- What happened — what you expected vs. what the game actually did
- Steps to reproduce — if it happens consistently, tell us how
- Screenshot or video — optional but always helpful for visual bugs
For purchase or account issues: include the email address you bought under and the approximate purchase date.
Common topics
- Bug report — crash, visual glitch, broken mechanic, puzzle that won't complete
- Can't access a purchase — lost receipt, switched device, game showing as locked after buying
- Download problem — broken link, corrupt file, soundtrack ZIP won't open
- Refund request — see our Refund Policy for what we honor and how to ask
- Account deletion — we delete your data within 7 days; details in our Privacy Policy
- Feedback or feature request — we read everything, even if we can't promise a reply
Response time
We aim to reply within two business days. Most emails get a response the same day. We don't have weekend coverage, so messages sent Friday afternoon may land Monday.